Our products ship within 3-5 days after you place the order.
Will I get an email with my order details?
Yes! We'll send you an email as soon as your order is placed, summarizing all the details.
Can I cancel my order?
Once your order is shipped, it cannot be canceled. However, you can return the item for a full refund once you receive it.
What is the exchange/return policy?
We value our customers' satisfaction. If you have any issues with our products, we'll gladly offer a full refund. Here’s how:
1. Email us with your order number and name, with the subject "Refund Request."
2. List the product and the reason for return. Our team will contact you within 24 hours with our return address.
3. Ship your item back to us. Once we receive and inspect it, we'll issue a full refund plus an additional $5 as a gesture of goodwill. You'll receive an email confirmation, and the money will be deposited back into your account.
What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, American Express, Dankort, Discover, Cirrus, and more.
Are there any additional fees I have to pay?
No, we do not charge any handling or processing fees.
My order won't go through, help!
Make sure the billing address matches the one on your credit card.
How much is shipping?
Shipping is free worldwide!
Who ships my package?
Canadian orders are delivered via Canada Post. US orders are delivered by either e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier depending on the available service.
How fast is the delivery time?
Delivery time ranges from 7-30 days.
Oops - I put the wrong shipping address!
If you need to update your address, contact us within 24 hours of placing your order, and we can change it for you.
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